NDMC’s Suvidha Camp recieves 61 public grievances, showcasing citizen-centric governance in action
New Delhi(The Uttam Hindu): Reaffirming its commitment to responsive, transparent, and citizen-focused governance, the New Delhi Municipal Council (NDMC) successfully organized a Suvidha Camp at the NDCC Convention Centre, Jai Singh Road, providing a single-window platform for facilitation, information dissemination, and expeditious redressal of public grievances for residents and service users of the NDMC area.
The Suvidha Camp witnessed enthusiastic public participation, during which 61 grievances were formally received and taken up for redressal by the concerned NDMC departments. The issues primarily pertained to Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax, and Estate Departments. In addition, hundreds of residents and service users visited the camp to seek guidance and information on a wide spectrum of NDMC civic services.
A defining feature of the camp was the direct, face-to-face interaction between citizens and departmental officials, fostering transparency, clarity, and swift decision-making.
Grievances were examined in detail across the table, enabling on-the-spot resolution wherever feasible. Matters requiring policy-level intervention were clearly explained to the complainants, along with the expected timelines for redressal, ensuring informed and realistic expectations.
To ensure effective and accountable grievance handling, over 100 officers and officials from more than 30 NDMC departments were deployed at the camp. Dedicated departmental help desks were closely supervised by their respective Heads of Departments, underscoring NDMC’s resolve to deliver timely and responsible civic services.
Complementing such on-ground initiatives, NDMC has further strengthened its digital outreach through the launch of the “Jan Suvidha Portal”, a contactless grievance redressal platform available on the NDMC website. The portal enables citizens to lodge complaints, track their status in real time, and provide feedback on the redressal mechanism, significantly enhancing accessibility and transparency.
NDMC has also expanded grievance redressal through social media platforms including Twitter, Facebook, and Instagram. Complaints received via these channels are continuously monitored by the Heads of Departments and addressed expeditiously, ensuring round-the-clock civic responsiveness.
Through initiatives such as the Suvidha Camp and the Jan Suvidha Portal, NDMC continues to place citizens at the core of governance, reiterating its unwavering commitment to delivering efficient, accessible, and citizen-friendly civic services.