FASTag rule change: KYV process scrapped for new vehicles, banks to verify data

New Delhi (The Uttam Hindu) – The process of issuing FASTags for new cars, jeeps, and vans has become easier. Starting February 1st, the KYV (Know Your Vehicle) process will no longer be required when issuing FASTags. The National Highways Authority of India (NHAI) has issued new guidelines for this purpose.

Additionally, owners of vehicles already equipped with FASTags will no longer need to undergo routine KYV verification. This will relieve vehicle owners from the lengthy verification process that often occurs despite having valid documents.

According to NHAI, this decision was made to eliminate technical and administrative issues that arise after the activation of FASTags. Previously, complaints were raised about delays in verification by banks or related agencies, despite the tag being activated.

KYV verification will only be conducted upon complaint

The authority clarified that the KYV process has not been completely abolished, but rather has been made need-based. KYV will now be requested only in cases where there are complaints of misuse, incorrect issuance, or technical glitches. Documents will not be requested again for normally functioning FASTags.

Direct verification will be done through the vehicle portal

NHAI has also issued new instructions for banks issuing Fastags. Banks will now be required to perform pre-activation validation of the vehicle against the government's vehicle portal database before activating the Fastag. This will allow vehicle information to be verified directly from government records, eliminating the need for customers to visit offices.

Toll payments will be faster

An NHAI official said that this change will save time for common road users. Previously, post-issuance KYV caused difficulties during toll payment at toll plazas. Once the new system is implemented, the toll payment process will become more seamless and faster.