No charge on up to 60 percent flight seats, Centre issues new passenger-friendly guidelines

New Delhi (The Uttam Hindu): The Ministry of Civil Aviation has issued new guidelines aimed at improving passenger convenience and transparency in air travel. Airlines have been directed to make the seat allocation process more passenger-friendly, especially ensuring that passengers traveling on the same PNR are seated together or in nearby seats as far as possible.

The Directorate General of Civil Aviation (DGCA), in its directions, emphasized strengthening passenger rights and bringing uniformity across all airlines. However, the ministry clarified that there is no fixed rule mandating “at least 60 percent seats to be free,” but the focus remains on making seat allocation fair and transparent.

According to the ministry, facilities for carrying sports equipment and musical instruments will be provided in a clear and transparent manner under safety and operational guidelines. Airlines have also been asked to publish clear policies regarding the transportation of pets.

Other key instructions include strict compliance with passenger rights in cases of flight delays, cancellations or denied boarding. Airlines must prominently display passenger rights on their websites, mobile apps, booking platforms and airport counters. This information should also be made available in regional languages to ensure wider awareness.

The ministry highlighted that India has become the world’s third-largest domestic aviation market. Efforts are ongoing under the UDAN scheme to make air travel more affordable and accessible.

To enhance passenger experience, several initiatives have been introduced, including ‘UDAN Yatri Café’ for affordable food, ‘Flybrary’ for free access to books and free Wi-Fi services at airports.

The ministry reiterated that ensuring passenger convenience and protecting their rights remains its top priority.