Citizen-Centric Governance in Action: NDMC’s Suvidha Camp Received 54 Grievance for Redressal.

New Delhi (The Uttam Hindu): Reinforcing its commitment to responsive and transparent civic administration, the New Delhi Municipal Council (NDMC) successfully organized its Suvidha Camp at the NDCC Convention Centre, Jai Singh Road, New Delhi, aimed at providing information, facilitation, and prompt redressal of public grievances for residents and service users of the NDMC area. 

The Suvidha Camp witnessed active public participation, with 54 grievances formally received and addressed by the concerned NDMC officers. The majority of issues raised related to Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax, and Estate Departments. In addition, hundreds of residents and service users visited the camp to seek information and guidance on a wide range of NDMC civic services. 

A key highlight of the camp was the face-to-face interaction between citizens and departmental officials, ensuring clarity, transparency, and swift action. Grievances were discussed in detail across the table, enabling on-the-spot resolutions wherever possible. Matters requiring policy-level intervention were duly explained to the complainants along with the likely timelines for redressal, ensuring informed and realistic expectations. 

To ensure effective grievance handling, over 100 officers and officials from more than 30 NDMC departments were present at the camp. Dedicated help desks of various departments were closely supervised by their respective Heads of Departments, underscoring NDMC’s seriousness towards timely and accountable grievance redressal. 

In addition to organizing Suvidha Camps, NDMC has strengthened its digital outreach by launching the “Jan Suvidha Portal”, a contactless grievance redressal platform available on the NDMC website. The portal enables citizens to lodge complaints, track grievance status, and provide feedback on the redressal mechanism, further enhancing ease of access and transparency. 

NDMC has also extended grievance redressal through social media platforms such as Twitter, Facebook, and Instagram. Complaints received through these channels are continuously monitored by Heads of Departments and are addressed expeditiously, ensuring round-the-clock civic responsiveness. 

Through initiatives like the Suvidha Camp and Jan Suvidha Portal, NDMC continues to place citizens at the heart of governance, reaffirming its resolve to deliver efficient, accessible, and citizen-friendly civic services.